FAQ

Answer: Yes, our official online shop sells only original parts. Original parts have been selected and certified by our quality control department and are installed on UAZ vehicles at the manufacturing plant. These parts have company marks and a unique manufacturer article. Protect you from sudden breakdowns, have a long service life, and guarantee full compliance with your vehicle’s design.

Answer: People think original parts are always quite expensive. Compared to low-quality rip-offs, the cost of original equipment can seem high. But we're the one and only distributor of original UAZ parts in Russia, which means we can sell them to you at a competitive price.

Answer: Our online shop is the only official UAZ spare parts distributor in Russia. We offer only original parts that are perfectly designed for your vehicle and do not require any additional fitting procedures.

Answer: No, your warranty will not be affected. We sell only original UAZ products that distributors supply both to our online shop and every UAZ dealer for warranty repairs.

Answer: You can search for a part by its article number or VIN. However, if you are still unable to find the right part , please contact our service advisor. He or she will help you to find the right spare part and provide you with current pricing, availability and turnaround time.

Answer: Orders are typically shipped FedEx, UPS, and USPS. We try to ship all orders in the first 48 hours depending on stock levels but typically we state 5 business days for start shipping.

Answer: We deliver anywhere in the world.

Answer: You can find the tracking number for your order by doing the following: Login to your parts.uaz.ru/en account by clicking the 'Sign In' link from the menu navigation. Click 'Order History'. Tracking numbers are only available for orders with the status 'Complete'.

Answer: No. Please print your order confirmation as your receipt. A packing slip will be included with your order.

Answer: You can view your order history by doing the following: Login to your parts.uaz.ru/en account by clicking the 'Sign In' link from the menu navigation. Click the 'Order History' link. A list of your orders that are currently processing as well as past-completed orders will appear. Click on an order number to view additional details about that order. If you are still unable to retrieve your order number, please use feedback form or send e-mail to parts@uaz.ru and one of our Customer Service Representatives will contact you shortly. Note: If you have a SPAM blocker setting in your email account, please add our email address parts@uaz.ru to your accepting rule. If you do not add our email address, you will not receive important notifications regarding your order or replies to customer service email inquiries.

Answer: You can view the status of your order by doing the following: Login to your parts.uaz.ru/en account by clicking the 'Sign In' link from the menu navigation. Click the 'Order History' link. A list of your orders will appear along with their current status. Click on an order number to view additional details about that order or to get the tracking number for a shipped order.

Answer: An incorrect e-mail address may have been entered. Please email us (please login if prompted to do so) with your Order ID (click here if you don't know your Order ID) and we will confirm that your order has been placed as well as enter a correct email address to your account. Note: If you have a SPAM blocker setting in your email account, please add our email address parts@uaz.ru to your acception rule. If you do not add our email address you will not receive important notifications regarding your order.

Answer: You can find the tracking number for your order by doing the following: Login to your parts.uaz.ru/en account by clicking the 'Sign In' link from the menu navigation. Click 'Order History'. Tracking numbers are only available for orders with the status 'Complete'.

Answer: An incorrect e-mail address may have been entered. Please email us (please login if prompted to do so) with your Order ID (click here if you don't know your Order ID) and we will confirm that your order has been placed as well as enter a correct email address to your account. Note: If you have a SPAM blocker setting in your email account, please add our email address parts@uaz.ru to your acception rule. If you do not add our email address, you will not receive important notifications regarding your order.

Answer: We accept Visa, Master Card.

Answer: Your credit card will be charged prior to shipping. Any problems with your credit card can result in shipping delays. Please make sure your contact information is correct in case we need to verify your credit card. Note: You may see an authorization reflected on your statement before the transaction is complete. This is to verify that the card provided is valid and that funds are available. If at any time before shipping you cancel the order, the authorization will be removed.

Answer: All Parts.uaz.ru/en orders require a credit card authorization for the total order amount at the time the order is placed. This is to ensure sufficient funds are available prior to shipping your order. This is only an AUTHORIZATION, it is not a charge on your card. Your card will not be charged until your order is shipped. If you choose to cancel your order before it is shipped, the authorization on your card will be removed. Depending on your banking institution, it can take up to 7 business days before this is reflected on your bank statement.

Answer: All Parts.uaz.ru/en orders require a credit card authorization for the total order amount at the time the order is placed. This is to ensure sufficient funds are available prior to shipping your order. This is only an AUTHORIZATION, it is not a charge on your card. Your card will not be charged until your order is shipped. If you choose to cancel your order before it is shipped, the authorization on your card will be removed. Depending on your banking institution, it can take up to 7 business days before this is reflected on your bank statement.

Answer: We will NOT share your information with anyone outside Identity.

Answer: Your credit card will be charged prior to shipping. Any problems with your credit card can result in shipping delays. Please make sure your contact information is correct in case we need to verify your credit card. Note: You may see an authorization reflected on your statement before the transaction is complete. This is to verify that the card provided is valid and that funds are available. If at any time before shipping you cancel the order, the authorization will be removed.

Answer: Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your compute transmission and our server, so that only data to and from these sources can be valid.

Answer: All Parts.uaz.ru/en orders require a credit card authorization for the total order amount at the time the order is placed. This is to ensure sufficient funds are available prior to shipping your order. This is only an AUTHORIZATION, it is not a charge on your card. Your card will not be charged until your order is shipped. If you choose to cancel your order before it is shipped, the authorization on your card will be removed. Depending on your banking institution, it can take up to 7 business days before this is reflected on your bank statement.

Answer: Chances are the email you sent was from a different address then what was used to create your account and order(s). If received under a different email address, the system will not recognize you and we cannot respond. Please make sure you correspond only with the email address used to create your account and order(s). If this is not the case and you have not received a response to your email inquiries, please send us another email using our contact us form. Note: If you have a SPAM blocker setting in your email account, please add our email address parts@uaz.ru to your acception rule. If you do not add our email address you will not receive important notifications regarding your order

Answer: If you have already attempted to login and it has failed. Click 'Sign In' link to your parts.uaz.ru/en in the menu navigation, then use form 'Forgot your password?'. If this not helped and you have not received a response to your inquiries, please send us another email using our contact us form.

Answer: Left.

Answer: Right.

Answer: Yes, parts.uaz.ru/en only carries genuine OEM (Original Equipment Manufacturer) parts direct from the Manufacturer.

Answer: Returns must be made within 30 days of receipt of delivery. Returns will not be accepted on any items that have been used, modified, installed, painted, or damaged. Original shipping charges and return shipping charges are non-refundable. Buyer is responsible for return shipping arrangements. All return parts must be in the original packaging and you must include a copy of your invoice. If your order did NOT include the VIN on a car, make, model specific parts (Universal and apparel items require no VIN), there will be no returns or exchanges on the parts ordered! There are no returns on airbags, electrical, fuel, high performance parts, racing parts, previously installed, or special ordered parts, because we cannot restock them. There will be a 20% restocking fee for all returns if we concluded the order was your error, but still a returnable item. If the error is ours, we will cover shipping expenses and re-send the item to you. If the order error is yours, charges for shipping and handling are not refundable.

Answer: To process a return: Customer can ship the item back to us. Please do not write anything on the box as it becomes non-returnable to our manufacturers. Please include the original packing slip. The address to ship the return to can be found on the Packing Slip that was included in your package and/or on the outside of box on the shipping label. If you do not see this, please fill out the contact form. For your protection, we recommend that you use an insured and traceable delivery method. A credit will be issued when we have received the parts and verified that its condition is acceptable and meets the other requirements listed above. Items can be returned only if the integrity and clean condition of the goods and the package is well preserved, and subject to availability of the proof of purchase.

Goods of poor quality can also be returned if the installation procedure was performed by an entity with proper qualification as confirmed by a relevant certificate. In such case, when returning spare parts, it is also necessary to provide, inter alia, the documents certifying the entity's qualification, a work order for installation of the spare parts onto the vehicle, a report on the discovered defect, and a document certifying payment for the work performed.

Goods can be returned, subject to availability of a relevant receipt and a delivery note, at the following address: 5/1, Kostomarovskaya Str., Klyazma Microdictrict, Pushkino.